Frequently asked questions Questions? We've got answers! Reach out anytime

What are your customer service opening hours?

Our customer service is available from Monday to saturday, 9am to 5pm CEST. You can contact us by e-mail or discord during these hours.

Is there customer support available in case of an issue ?

Yes, on Discord, to create a support ticket on the official Nocturea Discord server, please use this link: Once there, follow the provided instructions to create a ticket, describing your issue or question. A member of the support team will assist you as soon as possible.

What payment options are available ?

We currently accept payments through Paypal. You can choose the option that suits you best during the payment process.